Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 139 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
2. 2.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
4. 4.True or false: “muting when not talking” shows good call manners. (a) False (b) True
5. 5.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
8. 8.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
9. 9.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
10. 10.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) saying your name first (d) speaking clearly
13. 13.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) a quiet place for calls (d) saying your name first
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) muting when not talking
20. 20.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) a quiet place for calls
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
23. 23.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) camera at eye level (d) eating while on a call
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
25. 25.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) hanging up without bye (d) shouting into the phone
27. 27.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) speaking clearly
29. 29.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) camera at eye level (d) saying bye before ending
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) hanging up without bye
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.True or false: “side talk during a call” shows good call manners. (a) True (b) False
35. 35.True or false: “calling late at night” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) saying your name first (d) speaking clearly
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) eating while on a call (c) “Is this a good time?” (d) muting when not talking

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