Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 14 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
2. 2.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
4. 4.True or false: “side talk during a call” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) camera at the ceiling (d) shouting into the phone
10. 10.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
12. 12.True or false: “eating while on a call” shows good call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) a quiet place for calls (d) saying bye before ending
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) “Is this a good time?” (d) saying your name first
15. 15.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) calling late at night (d) loud TV behind you
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.True or false: “calling late at night” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
29. 29.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
30. 30.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) camera at eye level (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
32. 32.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
35. 35.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) speaking clearly (d) camera at the ceiling
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) calling late at night (d) saying your name first
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) “Is this a good time?” (d) hanging up without bye
39. 39.True or false: “saying your name first” shows poor call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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