Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 15 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) side talk during a call (d) calling late at night
3. 3.True or false: “eating while on a call” shows good call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) hanging up without bye (d) camera at the ceiling
14. 14.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) eating while on a call (d) camera at eye level
20. 20.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) eating while on a call
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying your name first (d) hanging up without bye
27. 27.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) saying your name first
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) a quiet place for calls
31. 31.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) camera at the ceiling (d) camera at eye level
33. 33.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) side talk during a call
34. 34.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
35. 35.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) a quiet place for calls (d) saying your name first
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) calling late at night
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) camera at the ceiling (d) saying bye before ending

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