Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 142 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) saying bye before ending (d) “Is this a good time?”
3. 3.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) side talk during a call
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) shouting into the phone (d) saying your name first
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
12. 12.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) side talk during a call (d) loud TV behind you
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
14. 14.True or false: “eating while on a call” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) calling late at night
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) speaking clearly (d) muting when not talking
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) calling late at night (d) saying your name first
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) side talk during a call (d) camera at eye level
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
25. 25.True or false: “saying your name first” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) hanging up without bye (d) side talk during a call
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) a quiet place for calls (d) camera at eye level
33. 33.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) hanging up without bye (d) side talk during a call
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) shouting into the phone (d) side talk during a call
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying bye before ending (d) a quiet place for calls
38. 38.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time

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