Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 143 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) saying your name first (d) camera at eye level
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) camera at the ceiling (d) eating while on a call
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) shouting into the phone
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) camera at eye level
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
11. 11.📞 Which of these shows poor call manners? (a) camera at eye level (b) shouting into the phone (c) “Is this a good time?” (d) speaking clearly
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) hanging up without bye (d) a quiet place for calls
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.True or false: “camera at eye level” shows good call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
19. 19.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) muting when not talking (d) loud TV behind you
21. 21.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
23. 23.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) eating while on a call
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) loud TV behind you
33. 33.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) hanging up without bye (d) loud TV behind you
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) “Is this a good time?”
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
38. 38.True or false: “calling late at night” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) calling late at night (d) loud TV behind you
40. 40.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) side talk during a call (d) “Is this a good time?”

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