Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 144 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) saying your name first (d) “Is this a good time?”
2. 2.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) side talk during a call (d) speaking clearly
4. 4.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
5. 5.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
6. 6.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) speaking clearly (d) side talk during a call
7. 7.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) camera at eye level
8. 8.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) saying your name first
9. 9.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
10. 10.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
12. 12.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
15. 15.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
16. 16.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at the ceiling (d) speaking clearly
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
19. 19.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) calling late at night
23. 23.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
24. 24.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
25. 25.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
26. 26.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) hanging up without bye (d) eating while on a call
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) muting when not talking (d) side talk during a call
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) calling late at night
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
34. 34.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) camera at the ceiling (d) saying your name first
37. 37.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) camera at eye level
39. 39.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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