Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 145 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) shouting into the phone
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) loud TV behind you (d) eating while on a call
3. 3.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) shouting into the phone (d) hanging up without bye
9. 9.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
10. 10.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) speaking clearly (d) muting when not talking
13. 13.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
16. 16.True or false: “saying your name first” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) side talk during a call
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
21. 21.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
22. 22.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) a quiet place for calls (d) camera at eye level
24. 24.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.True or false: “camera at eye level” shows good call manners. (a) True (b) False
27. 27.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) side talk during a call (d) camera at the ceiling
30. 30.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) muting when not talking (d) hanging up without bye
32. 32.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
34. 34.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
36. 36.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
37. 37.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) side talk during a call (d) hanging up without bye
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) hanging up without bye
40. 40.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) “Is this a good time?”

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