Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 146 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
2. 2.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
5. 5.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
7. 7.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
9. 9.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) side talk during a call (d) eating while on a call
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
11. 11.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) muting when not talking (d) speaking clearly
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) side talk during a call
14. 14.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) camera at the ceiling
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) a quiet place for calls (d) saying your name first
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) saying your name first (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) shouting into the phone
23. 23.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) calling late at night (d) side talk during a call
30. 30.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) camera at the ceiling (d) shouting into the phone
31. 31.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
32. 32.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) loud TV behind you (d) speaking clearly
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) saying your name first (d) muting when not talking
35. 35.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
36. 36.True or false: “calling late at night” shows poor call manners. (a) True (b) False
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) saying your name first (d) hanging up without bye

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