Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 147 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) a quiet place for calls (d) loud TV behind you
2. 2.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
3. 3.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
5. 5.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) “Is this a good time?” (d) speaking clearly
6. 6.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
9. 9.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) camera at the ceiling (d) hanging up without bye
10. 10.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
11. 11.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
12. 12.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
13. 13.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
16. 16.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) eating while on a call (d) camera at the ceiling
17. 17.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) muting when not talking
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) calling late at night (d) side talk during a call
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) camera at eye level
22. 22.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) hanging up without bye (d) a quiet place for calls
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) hanging up without bye (d) eating while on a call
29. 29.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
30. 30.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) muting when not talking (d) saying your name first
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
33. 33.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) calling late at night (d) shouting into the phone
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) side talk during a call
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) calling late at night (d) speaking clearly
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) “Is this a good time?” (d) hanging up without bye
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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