Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 148 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) saying bye before ending (d) shouting into the phone
2. 2.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
3. 3.True or false: “saying your name first” shows poor call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying bye before ending (d) “Is this a good time?”
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
6. 6.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying your name first (d) hanging up without bye
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) side talk during a call (d) saying your name first
12. 12.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) loud TV behind you (d) saying your name first
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
20. 20.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) saying your name first (d) muting when not talking
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
22. 22.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) “Is this a good time?” (d) eating while on a call
24. 24.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) shouting into the phone (d) speaking clearly
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
28. 28.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
29. 29.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) “Is this a good time?” (d) camera at eye level
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.True or false: “speaking clearly” shows good call manners. (a) False (b) True
33. 33.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
34. 34.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) hanging up without bye (d) eating while on a call

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