Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 149 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) muting when not talking (d) saying your name first
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) camera at eye level
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
4. 4.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
5. 5.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) hanging up without bye (d) loud TV behind you
7. 7.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye
8. 8.True or false: “speaking clearly” shows good call manners. (a) True (b) False
9. 9.True or false: “saying your name first” shows good call manners. (a) False (b) True
10. 10.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) shouting into the phone (d) saying your name first
12. 12.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) eating while on a call (d) saying bye before ending
16. 16.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) hanging up without bye (d) side talk during a call
18. 18.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
20. 20.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
22. 22.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) hanging up without bye (d) muting when not talking
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) eating while on a call (d) hanging up without bye
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) camera at eye level (d) saying bye before ending
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) muting when not talking (d) speaking clearly
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) muting when not talking (d) camera at the ceiling
27. 27.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) eating while on a call
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
31. 31.True or false: “eating while on a call” shows good call manners. (a) False (b) True
32. 32.True or false: “side talk during a call” shows good call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True

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