Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 150 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) loud TV behind you
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
4. 4.True or false: “calling late at night” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) eating while on a call (d) saying your name first
6. 6.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) “Is this a good time?” (d) shouting into the phone
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) shouting into the phone (d) a quiet place for calls
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) side talk during a call
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) shouting into the phone (d) camera at eye level
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) camera at the ceiling
16. 16.True or false: “speaking clearly” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) camera at the ceiling (d) eating while on a call
18. 18.True or false: “side talk during a call” shows good call manners. (a) True (b) False
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) calling late at night (d) speaking clearly
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) eating while on a call
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) camera at eye level (d) speaking clearly
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) side talk during a call (d) saying bye before ending
26. 26.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) shouting into the phone (d) calling late at night
27. 27.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) a quiet place for calls (d) calling late at night
35. 35.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) muting when not talking
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at the ceiling (d) saying bye before ending
40. 40.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students