Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 16 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) loud TV behind you (d) hanging up without bye
2. 2.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) shouting into the phone (d) hanging up without bye
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) a quiet place for calls
6. 6.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) loud TV behind you
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) saying your name first
9. 9.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) hanging up without bye (d) speaking clearly
10. 10.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) saying bye before ending (d) saying your name first
13. 13.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
14. 14.True or false: “side talk during a call” shows good call manners. (a) True (b) False
15. 15.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
18. 18.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) shouting into the phone
20. 20.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) saying your name first (d) shouting into the phone
22. 22.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
24. 24.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) saying your name first
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) speaking clearly (d) loud TV behind you
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) saying bye before ending (d) saying your name first
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
31. 31.True or false: “saying your name first” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
35. 35.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
36. 36.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
38. 38.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) eating while on a call (d) a quiet place for calls

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