Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 151 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) hanging up without bye (d) “Is this a good time?”
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) side talk during a call
4. 4.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) calling late at night (d) “Is this a good time?”
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) camera at eye level (d) loud TV behind you
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
11. 11.True or false: “speaking clearly” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) saying your name first (d) calling late at night
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) calling late at night
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) calling late at night (d) eating while on a call
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying bye before ending (d) camera at the ceiling
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) eating while on a call (d) muting when not talking
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
25. 25.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
28. 28.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) shouting into the phone (d) speaking clearly
32. 32.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
33. 33.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
37. 37.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) side talk during a call (d) saying bye before ending
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) a quiet place for calls (d) eating while on a call
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) shouting into the phone (d) a quiet place for calls

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