Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 152 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) camera at the ceiling (d) calling late at night
2. 2.True or false: “speaking clearly” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) side talk during a call (d) loud TV behind you
5. 5.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
7. 7.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
8. 8.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) a quiet place for calls
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) loud TV behind you
10. 10.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) calling late at night
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
14. 14.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
15. 15.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
16. 16.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
17. 17.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
19. 19.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) camera at the ceiling (d) shouting into the phone
20. 20.True or false: “muting when not talking” shows good call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) a quiet place for calls
25. 25.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) a quiet place for calls (d) saying bye before ending
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) camera at eye level (d) saying bye before ending
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) a quiet place for calls (d) side talk during a call
28. 28.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) saying your name first
30. 30.True or false: “saying your name first” shows good call manners. (a) True (b) False
31. 31.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) speaking clearly (d) side talk during a call
35. 35.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners

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