Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 153 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying your name first (d) shouting into the phone
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
4. 4.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) muting when not talking
5. 5.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying your name first (d) shouting into the phone
8. 8.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) a quiet place for calls (d) calling late at night
9. 9.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
10. 10.True or false: “saying your name first” shows good call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) “Is this a good time?” (d) loud TV behind you
15. 15.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) saying bye before ending (d) eating while on a call
17. 17.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) camera at eye level
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) saying your name first (d) “Is this a good time?”
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
26. 26.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) shouting into the phone (d) muting when not talking
28. 28.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) hanging up without bye (d) a quiet place for calls
30. 30.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) “Is this a good time?” (d) muting when not talking
31. 31.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
32. 32.True or false: “muting when not talking” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) shouting into the phone
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) side talk during a call (d) muting when not talking
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.True or false: “calling late at night” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) “Is this a good time?”
40. 40.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time

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