Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 154 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “calling late at night” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
4. 4.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
5. 5.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) eating while on a call (d) shouting into the phone
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) eating while on a call (d) “Is this a good time?”
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) side talk during a call (d) saying your name first
10. 10.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
11. 11.True or false: “muting when not talking” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
13. 13.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) saying bye before ending (d) muting when not talking
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) calling late at night (d) speaking clearly
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) side talk during a call (d) muting when not talking
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) eating while on a call (d) hanging up without bye
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
29. 29.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) camera at the ceiling (d) hanging up without bye
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) camera at eye level
31. 31.True or false: “saying your name first” shows poor call manners. (a) False (b) True
32. 32.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
34. 34.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) calling late at night (d) speaking clearly
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) shouting into the phone
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True

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