Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 155 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) calling late at night (d) camera at eye level
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
3. 3.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) a quiet place for calls (d) “Is this a good time?”
6. 6.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) loud TV behind you
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) saying bye before ending (d) shouting into the phone
11. 11.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
15. 15.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
16. 16.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) loud TV behind you
20. 20.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) shouting into the phone
22. 22.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) loud TV behind you
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
26. 26.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) loud TV behind you (d) saying bye before ending
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) side talk during a call (d) loud TV behind you
31. 31.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
33. 33.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
34. 34.True or false: “calling late at night” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) loud TV behind you
36. 36.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
38. 38.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) saying bye before ending (d) “Is this a good time?”
40. 40.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing

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