Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 156 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows good call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
5. 5.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) loud TV behind you (d) shouting into the phone
8. 8.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
11. 11.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) “Is this a good time?” (d) saying your name first
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) a quiet place for calls
14. 14.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
15. 15.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) loud TV behind you (d) camera at the ceiling
16. 16.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) muting when not talking (d) speaking clearly
17. 17.True or false: “saying your name first” shows poor call manners. (a) False (b) True
18. 18.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) eating while on a call (d) loud TV behind you
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) eating while on a call (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
21. 21.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) “Is this a good time?” (d) side talk during a call
22. 22.True or false: “eating while on a call” shows good call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) muting when not talking (d) a quiet place for calls
26. 26.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
27. 27.True or false: “side talk during a call” shows good call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) camera at eye level (d) muting when not talking
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
33. 33.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
35. 35.True or false: “camera at eye level” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) shouting into the phone (d) loud TV behind you
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) saying your name first (d) “Is this a good time?”
39. 39.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) calling late at night (d) loud TV behind you
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”

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