Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 157 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) eating while on a call
6. 6.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) speaking clearly (d) muting when not talking
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
8. 8.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) a quiet place for calls (d) calling late at night
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) side talk during a call (d) saying your name first
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
15. 15.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
17. 17.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
19. 19.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) eating while on a call
22. 22.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) saying your name first (d) a quiet place for calls
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
27. 27.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) saying your name first (d) loud TV behind you
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) calling late at night
30. 30.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
31. 31.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) shouting into the phone (d) loud TV behind you
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) camera at eye level (d) saying your name first
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) loud TV behind you (d) shouting into the phone
38. 38.True or false: “saying your name first” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners

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