Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 158 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) hanging up without bye (d) saying bye before ending
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) loud TV behind you (d) speaking clearly
5. 5.True or false: “saying your name first” shows good call manners. (a) False (b) True
6. 6.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
7. 7.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
10. 10.True or false: “calling late at night” shows good call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) camera at the ceiling (d) muting when not talking
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) loud TV behind you
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) side talk during a call
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
18. 18.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
19. 19.True or false: “muting when not talking” shows good call manners. (a) False (b) True
20. 20.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) shouting into the phone
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) shouting into the phone
24. 24.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying bye before ending (d) camera at the ceiling
26. 26.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
28. 28.True or false: “camera at eye level” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) a quiet place for calls
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
32. 32.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
33. 33.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) camera at the ceiling
34. 34.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) camera at the ceiling (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
39. 39.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
40. 40.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) hanging up without bye (d) loud TV behind you

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