Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 17 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) camera at eye level (d) saying bye before ending
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
5. 5.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) speaking clearly (d) hanging up without bye
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
8. 8.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
9. 9.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) eating while on a call (d) camera at the ceiling
11. 11.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
12. 12.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) hanging up without bye
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) eating while on a call (d) camera at eye level
16. 16.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) calling late at night (d) camera at the ceiling
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
19. 19.True or false: “side talk during a call” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) calling late at night
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) hanging up without bye
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) calling late at night (d) saying your name first
28. 28.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
29. 29.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) saying your name first (d) loud TV behind you
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) camera at eye level (d) speaking clearly
33. 33.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
34. 34.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) muting when not talking (d) saying bye before ending
36. 36.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.True or false: “calling late at night” shows poor call manners. (a) True (b) False
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
40. 40.True or false: “speaking clearly” shows good call manners. (a) False (b) True

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