Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 161 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) “Is this a good time?”
2. 2.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
3. 3.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
4. 4.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) “Is this a good time?” (d) eating while on a call
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.True or false: “side talk during a call” shows good call manners. (a) False (b) True
11. 11.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) “Is this a good time?”
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) loud TV behind you (d) shouting into the phone
20. 20.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
21. 21.True or false: “saying your name first” shows good call manners. (a) False (b) True
22. 22.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) speaking clearly (d) shouting into the phone
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) “Is this a good time?” (d) saying your name first
24. 24.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) a quiet place for calls (d) camera at eye level
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) speaking clearly (d) hanging up without bye
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) shouting into the phone (d) side talk during a call
28. 28.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
31. 31.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) side talk during a call (d) hanging up without bye
33. 33.True or false: “calling late at night” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
35. 35.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) loud TV behind you
37. 37.True or false: “saying your name first” shows poor call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.True or false: “side talk during a call” shows poor call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students