Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 162 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) saying your name first (d) muting when not talking
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
7. 7.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) loud TV behind you (d) saying your name first
8. 8.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
9. 9.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) muting when not talking
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.True or false: “muting when not talking” shows good call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) speaking clearly (d) side talk during a call
16. 16.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) side talk during a call
19. 19.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
22. 22.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) shouting into the phone (d) eating while on a call
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
25. 25.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
28. 28.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) saying bye before ending
32. 32.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
33. 33.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) side talk during a call (d) shouting into the phone
37. 37.True or false: “calling late at night” shows good call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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