Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 163 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) a quiet place for calls
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
3. 3.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) saying bye before ending (d) camera at the ceiling
5. 5.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.True or false: “side talk during a call” shows good call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) loud TV behind you (d) shouting into the phone
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) saying your name first (d) eating while on a call
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) shouting into the phone (d) loud TV behind you
14. 14.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) a quiet place for calls (d) eating while on a call
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) camera at eye level
16. 16.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
19. 19.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) muting when not talking (d) “Is this a good time?”
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
26. 26.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) muting when not talking
28. 28.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone
29. 29.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
31. 31.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) camera at the ceiling (d) eating while on a call
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) calling late at night (d) saying your name first
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) muting when not talking (d) saying your name first
37. 37.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.True or false: “saying bye before ending” shows good call manners. (a) False (b) True

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