Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 164 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) calling late at night
2. 2.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) “Is this a good time?” (d) hanging up without bye
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) shouting into the phone (d) loud TV behind you
6. 6.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
7. 7.True or false: “side talk during a call” shows good call manners. (a) False (b) True
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
12. 12.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) saying your name first (d) “Is this a good time?”
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) saying your name first (d) speaking clearly
15. 15.True or false: “saying your name first” shows good call manners. (a) True (b) False
16. 16.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
17. 17.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) saying your name first (d) muting when not talking
20. 20.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
21. 21.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) hanging up without bye
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) camera at the ceiling (d) loud TV behind you
30. 30.True or false: “saying your name first” shows poor call manners. (a) True (b) False
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) side talk during a call (d) saying your name first
32. 32.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) eating while on a call (d) loud TV behind you
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) hanging up without bye (d) loud TV behind you
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) muting when not talking
37. 37.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
39. 39.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) saying bye before ending (d) shouting into the phone

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