Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 165 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) loud TV behind you
4. 4.True or false: “calling late at night” shows good call manners. (a) True (b) False
5. 5.True or false: “saying your name first” shows good call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
9. 9.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
10. 10.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) a quiet place for calls (d) camera at the ceiling
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) loud TV behind you (d) side talk during a call
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.True or false: “side talk during a call” shows good call manners. (a) False (b) True
20. 20.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) “Is this a good time?” (d) shouting into the phone
23. 23.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) eating while on a call
24. 24.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) camera at the ceiling
29. 29.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
30. 30.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
31. 31.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) calling late at night (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) speaking clearly
34. 34.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
35. 35.True or false: “saying your name first” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
38. 38.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.True or false: “loud TV behind you” shows good call manners. (a) False (b) True

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