Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 166 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
2. 2.True or false: “eating while on a call” shows good call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) “Is this a good time?” (d) hanging up without bye
5. 5.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
6. 6.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
8. 8.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) hanging up without bye (d) “Is this a good time?”
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) a quiet place for calls
10. 10.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) muting when not talking
11. 11.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
12. 12.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
13. 13.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
14. 14.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) camera at eye level
17. 17.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
18. 18.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) calling late at night
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) eating while on a call (d) a quiet place for calls
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
26. 26.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
27. 27.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
28. 28.True or false: “speaking clearly” shows good call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) side talk during a call (d) eating while on a call
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) shouting into the phone
33. 33.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) camera at the ceiling (d) muting when not talking
35. 35.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
37. 37.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) saying your name first (d) camera at the ceiling
39. 39.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) muting when not talking (d) camera at the ceiling
40. 40.True or false: “side talk during a call” shows good call manners. (a) True (b) False

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