Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 167 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
2. 2.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
6. 6.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
10. 10.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
11. 11.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
12. 12.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) camera at eye level (d) “Is this a good time?”
13. 13.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) shouting into the phone
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) speaking clearly (d) calling late at night
17. 17.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) camera at eye level
18. 18.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
19. 19.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) a quiet place for calls (b) camera at the ceiling (c) loud TV behind you (d) hanging up without bye
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) calling late at night (d) hanging up without bye
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) speaking clearly
23. 23.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) “Is this a good time?”
24. 24.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) shouting into the phone (d) camera at the ceiling
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) hanging up without bye
34. 34.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
35. 35.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) saying bye before ending
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) camera at the ceiling (d) shouting into the phone
40. 40.True or false: “eating while on a call” shows good call manners. (a) True (b) False

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