Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 18 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) calling late at night (b) saying bye before ending (c) a quiet place for calls (d) muting when not talking
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) “Is this a good time?” (d) loud TV behind you
4. 4.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
10. 10.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) side talk during a call (d) shouting into the phone
13. 13.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) saying bye before ending (d) saying your name first
15. 15.True or false: “camera at eye level” shows good call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) “Is this a good time?” (d) a quiet place for calls
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
21. 21.True or false: “side talk during a call” shows good call manners. (a) False (b) True
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
23. 23.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) eating while on a call (d) shouting into the phone
25. 25.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) calling late at night
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) camera at eye level (d) saying your name first
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
28. 28.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
29. 29.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) “Is this a good time?” (d) side talk during a call
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) camera at eye level
34. 34.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) side talk during a call (d) hanging up without bye
35. 35.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) speaking clearly (d) calling late at night
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) camera at the ceiling (d) speaking clearly
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) hanging up without bye (d) eating while on a call
40. 40.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) hanging up without bye (d) loud TV behind you

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students