Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 170 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) hanging up without bye (d) calling late at night
2. 2.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) hanging up without bye
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) muting when not talking (d) saying bye before ending
12. 12.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) camera at eye level (d) saying your name first
16. 16.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) saying your name first (d) camera at eye level
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
19. 19.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
20. 20.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) saying bye before ending (d) calling late at night
21. 21.True or false: “speaking clearly” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
23. 23.True or false: “calling late at night” shows poor call manners. (a) True (b) False
24. 24.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) “Is this a good time?” (d) a quiet place for calls
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) hanging up without bye (d) loud TV behind you
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) “Is this a good time?”
34. 34.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) calling late at night (d) hanging up without bye
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners

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