Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 171 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
3. 3.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) eating while on a call (d) calling late at night
4. 4.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) camera at the ceiling
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
7. 7.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
8. 8.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) camera at eye level (d) shouting into the phone
11. 11.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) saying bye before ending (d) eating while on a call
16. 16.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
17. 17.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) saying your name first (d) shouting into the phone
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
25. 25.True or false: “eating while on a call” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
27. 27.True or false: “camera at eye level” shows good call manners. (a) False (b) True
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
29. 29.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
30. 30.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
31. 31.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) saying your name first (d) saying bye before ending
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) “Is this a good time?” (d) saying your name first
35. 35.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) eating while on a call (d) camera at eye level
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) hanging up without bye (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) camera at the ceiling (d) calling late at night
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) hanging up without bye (d) camera at the ceiling
39. 39.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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