Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 172 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) “Is this a good time?” (d) a quiet place for calls
2. 2.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) loud TV behind you (d) calling late at night
5. 5.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
7. 7.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) camera at the ceiling (d) hanging up without bye
8. 8.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) speaking clearly (d) shouting into the phone
11. 11.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
14. 14.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) camera at the ceiling (d) eating while on a call
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
17. 17.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) saying your name first (d) eating while on a call
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
23. 23.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) camera at eye level (d) eating while on a call
27. 27.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
28. 28.True or false: “calling late at night” shows poor call manners. (a) True (b) False
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) speaking clearly (d) saying your name first
31. 31.True or false: “calling late at night” shows good call manners. (a) False (b) True
32. 32.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
33. 33.True or false: “side talk during a call” shows good call manners. (a) False (b) True
34. 34.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
35. 35.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at the ceiling (d) speaking clearly
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) side talk during a call (d) shouting into the phone
40. 40.True or false: “muting when not talking” shows poor call manners. (a) True (b) False

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