Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 173 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at the ceiling (d) camera at eye level
3. 3.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) hanging up without bye (d) loud TV behind you
4. 4.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) saying bye before ending (d) calling late at night
6. 6.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) shouting into the phone
7. 7.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) camera at the ceiling (d) muting when not talking
9. 9.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) a quiet place for calls (d) shouting into the phone
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) saying bye before ending (d) eating while on a call
14. 14.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.True or false: “calling late at night” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) eating while on a call (d) saying your name first
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) side talk during a call (d) speaking clearly
21. 21.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
22. 22.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) calling late at night (d) hanging up without bye
24. 24.True or false: “saying your name first” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
26. 26.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
28. 28.True or false: “side talk during a call” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) hanging up without bye
30. 30.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
31. 31.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
32. 32.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
34. 34.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
36. 36.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students