Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 174 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) calling late at night (d) a quiet place for calls
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.True or false: “eating while on a call” shows good call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) side talk during a call (d) loud TV behind you
8. 8.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) loud TV behind you
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) loud TV behind you
12. 12.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) camera at the ceiling (d) saying your name first
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) shouting into the phone (d) side talk during a call
16. 16.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) loud TV behind you (d) eating while on a call
19. 19.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
23. 23.True or false: “saying your name first” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) hanging up without bye
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
29. 29.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) “Is this a good time?” (d) camera at eye level
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) eating while on a call
36. 36.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) camera at eye level (d) loud TV behind you
38. 38.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) loud TV behind you (d) camera at eye level

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