Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 175 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) a quiet place for calls (d) saying your name first
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) eating while on a call (d) camera at eye level
5. 5.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) loud TV behind you
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
10. 10.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) eating while on a call (d) calling late at night
11. 11.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
12. 12.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
15. 15.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) saying your name first (d) hanging up without bye
18. 18.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) saying bye before ending (d) speaking clearly
20. 20.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
21. 21.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
23. 23.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) side talk during a call (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
26. 26.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) eating while on a call (d) calling late at night
27. 27.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
29. 29.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) shouting into the phone
37. 37.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) a quiet place for calls (d) camera at eye level
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) eating while on a call (d) hanging up without bye
39. 39.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) “Is this a good time?” (d) side talk during a call

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