Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 176 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) saying your name first (d) “Is this a good time?”
6. 6.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) speaking clearly (d) muting when not talking
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
9. 9.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) loud TV behind you
12. 12.True or false: “speaking clearly” shows good call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
14. 14.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
15. 15.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) speaking clearly
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) calling late at night
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) saying bye before ending (d) a quiet place for calls
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) shouting into the phone (d) eating while on a call
23. 23.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
24. 24.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) saying bye before ending
27. 27.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
30. 30.True or false: “muting when not talking” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) camera at the ceiling
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) speaking clearly (d) a quiet place for calls
35. 35.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
36. 36.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) camera at eye level (d) saying your name first
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) camera at the ceiling (d) eating while on a call

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