Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 177 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) side talk during a call (d) a quiet place for calls
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) loud TV behind you
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
12. 12.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
13. 13.True or false: “speaking clearly” shows good call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
15. 15.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) eating while on a call
17. 17.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
19. 19.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) shouting into the phone (d) camera at the ceiling
20. 20.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
21. 21.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
22. 22.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) a quiet place for calls (d) saying bye before ending
26. 26.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) camera at eye level (d) shouting into the phone
27. 27.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) loud TV behind you (d) side talk during a call
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) speaking clearly
30. 30.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
31. 31.True or false: “side talk during a call” shows good call manners. (a) False (b) True
32. 32.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
33. 33.True or false: “saying your name first” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) hanging up without bye (d) calling late at night
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) “Is this a good time?” (d) saying bye before ending

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