Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 178 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) True (b) False
2. 2.📞 Which of these shows good call manners? (a) a quiet place for calls (b) camera at the ceiling (c) side talk during a call (d) calling late at night
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) calling late at night (d) eating while on a call
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) eating while on a call (d) saying your name first
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) a quiet place for calls (d) muting when not talking
10. 10.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) hanging up without bye
12. 12.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
13. 13.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
14. 14.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
15. 15.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) saying bye before ending (d) eating while on a call
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
18. 18.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
19. 19.True or false: “calling late at night” shows good call manners. (a) True (b) False
20. 20.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) muting when not talking (d) loud TV behind you
22. 22.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
23. 23.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) a quiet place for calls (d) muting when not talking
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
29. 29.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
30. 30.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
31. 31.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
32. 32.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) saying your name first (d) shouting into the phone
33. 33.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) speaking clearly (d) “Is this a good time?”
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
36. 36.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
39. 39.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) calling late at night (d) speaking clearly

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