Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 179 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
2. 2.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
3. 3.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
4. 4.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
7. 7.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
9. 9.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) saying your name first (d) eating while on a call
12. 12.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) muting when not talking (d) eating while on a call
13. 13.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) speaking clearly (d) a quiet place for calls
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) saying your name first
16. 16.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
17. 17.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
20. 20.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
21. 21.📞 Which of these shows poor call manners? (a) loud TV behind you (b) speaking clearly (c) muting when not talking (d) saying your name first
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
26. 26.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.True or false: “saying your name first” shows poor call manners. (a) True (b) False
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) loud TV behind you (d) saying your name first
33. 33.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) eating while on a call (d) speaking clearly
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) shouting into the phone (d) muting when not talking
37. 37.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
38. 38.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
39. 39.True or false: “calling late at night” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) saying bye before ending (d) eating while on a call

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