Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 180 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) shouting into the phone (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) loud TV behind you (d) speaking clearly
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) eating while on a call (d) side talk during a call
4. 4.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) calling late at night (d) saying your name first
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
9. 9.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
11. 11.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) camera at the ceiling (d) a quiet place for calls
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) eating while on a call (d) saying your name first
14. 14.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) hanging up without bye (d) eating while on a call
16. 16.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) eating while on a call (d) calling late at night
18. 18.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) shouting into the phone (d) camera at eye level
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) shouting into the phone (d) loud TV behind you
22. 22.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) muting when not talking (d) side talk during a call
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) “Is this a good time?” (d) camera at eye level
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) “Is this a good time?”
29. 29.True or false: “calling late at night” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
33. 33.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) hanging up without bye (d) shouting into the phone
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
40. 40.True or false: “speaking clearly” shows good call manners. (a) False (b) True

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