Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 19 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) calling late at night
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) calling late at night (d) camera at the ceiling
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) loud TV behind you (d) shouting into the phone
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.True or false: “saying your name first” shows good call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
10. 10.True or false: “eating while on a call” shows good call manners. (a) True (b) False
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) “Is this a good time?”
14. 14.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) calling late at night (d) camera at the ceiling
19. 19.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
22. 22.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) camera at the ceiling (d) muting when not talking
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) speaking clearly (d) muting when not talking
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
27. 27.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
29. 29.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) a quiet place for calls (d) saying your name first
32. 32.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
33. 33.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
34. 34.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) “Is this a good time?”
37. 37.True or false: “muting when not talking” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) speaking clearly (d) muting when not talking
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) saying bye before ending (d) saying your name first

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