Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 181 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) side talk during a call
3. 3.True or false: “calling late at night” shows poor call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) “Is this a good time?” (d) hanging up without bye
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) speaking clearly (d) loud TV behind you
8. 8.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
10. 10.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
11. 11.True or false: “saying your name first” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
13. 13.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) calling late at night
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
16. 16.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) speaking clearly
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) saying your name first
20. 20.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) camera at the ceiling
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.True or false: “eating while on a call” shows good call manners. (a) True (b) False
29. 29.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
30. 30.True or false: “saying your name first” shows poor call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) muting when not talking (d) hanging up without bye
32. 32.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at eye level (d) side talk during a call
35. 35.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) “Is this a good time?” (d) shouting into the phone
36. 36.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) eating while on a call (d) side talk during a call
38. 38.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) saying bye before ending (d) eating while on a call
39. 39.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) side talk during a call (d) camera at the ceiling

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