Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 182 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) saying bye before ending (d) speaking clearly
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) side talk during a call (d) calling late at night
8. 8.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
9. 9.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) camera at eye level
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) “Is this a good time?” (d) loud TV behind you
14. 14.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
16. 16.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) loud TV behind you
19. 19.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying bye before ending (c) speaking clearly (d) saying your name first
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) a quiet place for calls (d) eating while on a call
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) loud TV behind you
22. 22.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying your name first (d) “Is this a good time?”
24. 24.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) eating while on a call (d) saying your name first
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
30. 30.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
31. 31.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) camera at the ceiling (d) calling late at night
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
34. 34.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
37. 37.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) hanging up without bye (d) side talk during a call

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