Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 183 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
5. 5.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
6. 6.True or false: “side talk during a call” shows good call manners. (a) True (b) False
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) “Is this a good time?”
8. 8.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
9. 9.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
13. 13.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
17. 17.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) a quiet place for calls (d) calling late at night
19. 19.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) a quiet place for calls
25. 25.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) hanging up without bye (d) side talk during a call
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
30. 30.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) calling late at night (d) eating while on a call
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) speaking clearly (d) camera at eye level
33. 33.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) a quiet place for calls (d) eating while on a call

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