Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 184 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) shouting into the phone (d) speaking clearly
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) “Is this a good time?” (d) camera at eye level
3. 3.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
6. 6.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
8. 8.True or false: “calling late at night” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
10. 10.True or false: “saying your name first” shows poor call manners. (a) False (b) True
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
12. 12.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
13. 13.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) shouting into the phone (d) “Is this a good time?”
15. 15.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
16. 16.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
17. 17.True or false: “saying your name first” shows good call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) “Is this a good time?” (d) camera at eye level
19. 19.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) camera at the ceiling (d) side talk during a call
21. 21.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) eating while on a call (d) speaking clearly
24. 24.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
26. 26.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) saying bye before ending (d) saying your name first
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
33. 33.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
34. 34.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) muting when not talking
35. 35.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) saying your name first (d) shouting into the phone
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) “Is this a good time?” (d) saying your name first
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) shouting into the phone (d) eating while on a call

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