Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 185 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) saying your name first
2. 2.📞 Which of these shows poor call manners? (a) loud TV behind you (b) speaking clearly (c) saying your name first (d) a quiet place for calls
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
5. 5.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) camera at the ceiling (d) saying bye before ending
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) camera at eye level
8. 8.True or false: “eating while on a call” shows good call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
12. 12.📞 Which of these shows good call manners? (a) camera at eye level (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) speaking clearly (d) calling late at night
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
19. 19.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) “Is this a good time?” (d) calling late at night
22. 22.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) side talk during a call (d) hanging up without bye
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
26. 26.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
27. 27.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
29. 29.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) camera at eye level (d) side talk during a call
31. 31.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) hanging up without bye (c) “Is this a good time?” (d) saying your name first
35. 35.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) loud TV behind you (d) eating while on a call
37. 37.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
38. 38.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) saying bye before ending
40. 40.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners

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