Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 186 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “side talk during a call” shows good call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) hanging up without bye (d) loud TV behind you
3. 3.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
4. 4.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) “Is this a good time?” (d) loud TV behind you
7. 7.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
10. 10.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) speaking clearly
14. 14.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
15. 15.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
17. 17.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) loud TV behind you
18. 18.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) calling late at night
19. 19.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) “Is this a good time?” (d) eating while on a call
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) hanging up without bye
24. 24.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
25. 25.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
29. 29.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) eating while on a call (d) shouting into the phone
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) speaking clearly (d) camera at the ceiling
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) calling late at night
33. 33.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) side talk during a call (d) saying bye before ending
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) eating while on a call (d) loud TV behind you
36. 36.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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