Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 187 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
2. 2.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) speaking clearly
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
9. 9.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) speaking clearly (d) camera at eye level
13. 13.True or false: “eating while on a call” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
16. 16.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) camera at eye level (d) muting when not talking
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) saying your name first (d) “Is this a good time?”
20. 20.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
21. 21.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) camera at eye level (d) calling late at night
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
27. 27.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) “Is this a good time?” (d) calling late at night
29. 29.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
30. 30.True or false: “calling late at night” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) camera at eye level
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.True or false: “side talk during a call” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) a quiet place for calls (d) saying your name first
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False

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