Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 188 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) saying bye before ending (d) camera at eye level
3. 3.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
4. 4.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) loud TV behind you (d) side talk during a call
7. 7.True or false: “camera at eye level” shows good call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) saying your name first (d) loud TV behind you
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
11. 11.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
12. 12.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) speaking clearly
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) loud TV behind you (d) camera at the ceiling
19. 19.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
20. 20.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) hanging up without bye (d) speaking clearly
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) a quiet place for calls (d) saying your name first
23. 23.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
24. 24.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) side talk during a call
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying your name first (d) eating while on a call
27. 27.True or false: “saying your name first” shows good call manners. (a) False (b) True
28. 28.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) loud TV behind you
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) a quiet place for calls (d) speaking clearly
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) hanging up without bye
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) saying bye before ending (d) camera at eye level
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) saying your name first (d) calling late at night
38. 38.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) side talk during a call (d) speaking clearly
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
40. 40.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners

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